Care Plans

Websites require regular care to keep everything running smoothly. 

Sometimes not updating to the latest version of WordPress can mean your website may have security loopholes that can be exploited by hackers.

A care plan keeps your website healthy behind-the-scenes, so you don’t have to worry about any potential issues.  

Yes, you could. We train all our clients how to maintain their site as part of our website design package. You might not have the time or inclination though, and that’s where our care plans come in.

If you do prefer to handle things yourself, check out this guide. You can also read this blog post on the pros and cons of doing it yourself vs. investing in a care plan.

If you’ve signed up to a care plan, either annually, or monthly, you will continue to receive our services agreed until you cancel the plan or change plan.

Absolutely! We don’t want you to be tied down, if you don’t need our service or are unhappy. Just get in touch with us via our contact form – no reason needed, and we’ll cancel the plan for you. Due to the nature of direct debit payments, please let us know 7 days in advance of your due date.

Please note, if you do cancel, then you would be responsible for purchasing licenses, taking care of updates, backups and making sure the site is secure.

If you wish to join at a later time, you can certainly do so, but we may need to run a health check again to make sure the site is up to date and malware free before we put the site on a care plan.

If you are a new customer, you can request a refund within 14 days of signing up, providing we have not carried out any work for you in that time.

It is impossible to guarantee that any website will never be hacked.

However we do have many security measures in place on our care plans to greatly reduce the chance of your site being breached.

If a website is on our Support or Growth care plans, and is hacked, we will get it fixed for you at no extra cost.

If you suspect your site is hacked, get in touch immediately.

That’s OK! Get in touch and we’ll help you decide which option best fits your needs. 

We definitely can. First we’d need to run a thorough website health check though, to check the foundations of your site are solid. That way, we can identify any potential issues before they become issues – so you get better value from your maintenance package.

Read more about our website health checks.

Your site will continue to work as normal without a care plan, but it’s still vital you maintain the site yourself.

If your website is not regularly maintained, you leave yourself open to issues such as poor performance & security breaches. Without a suitable backup plan, it is possible to lose your website data, especially if it is hacked.

Many of our clients prefer to offload maintenance to us, so they can focus their energies elsewhere.

No, the complimentary support block does not rollover to the next period.

If the work you require is beyond your complimentary allowance, you can still request further support, at a discounted rate.

Our current hourly rate for care plan clients is £75ph + VAT.

We reserve the right to change the terms and pricing of our Care Plans. 

You will receive any changes in writing 3 months before any proposed changes, and should you wish to change your plan (either upgrade/downgrade or cancel), you can do so.

Absolutely – check them out here.