WordPress Care Plans

Maintaining the health of your website is similar to servicing a car. Without regular check-ups and updates, you run the risk of security vulnerabilities, slow loading times, and decreased search engine visibility, which can affect user experience and your brand’s reputation.

Our Care Plans provide peace of mind by managing the essential tasks that keep your site up-to-date and secure. Here’s what you can expect with our Care Plan:

• Regular updates: We update WordPress, plugins, and themes to defend against security threats.
• Uptime monitoring: We monitor your website 24/7 to ensure it’s always accessible to visitors.
• Performance checks: We keep an eye on your site’s performance to make it as fast and reliable as possible.
• Expert support: Should anything go wrong, you’ll have priority access to our support team to resolve issues quickly.

By subscribing to a Care Plan, you safeguard your investment and ensure that your website continues to support your business goals without any unwelcome surprises.

For more detailed information about our Care Plans and how they can benefit your specific website, please contact us.

Absolutely, you can manage the upkeep of your website on your own, and we’re committed to enabling you to do so. When we hand over your new website, we provide comprehensive training on maintaining it, ensuring you’re well-equipped to handle the basics.

Managing a website, however, involves a continuous commitment to updates, security, performance tuning, and troubleshooting unexpected issues, which can be time-consuming and requires a certain level of technical proficiency. Here are a few things to consider if you choose to self-manage:

• Time Investment: Keeping your website running smoothly is an ongoing task that can demand attention you might prefer to invest elsewhere in your business.
• Technical Challenges: Website maintenance can sometimes involve complex tasks that require specialised knowledge, especially if something breaks.
• Security Risks: Missing a critical update or security patch could leave your site vulnerable to new threats.

For those who prefer to focus on their business rather than the technical details, our care plans are a perfect solution. They ensure that your site is always up-to-date, secure, and performing at its best, with the support of experts who are just a call or email away.

To help you weigh your options, we’ve put together a guide on maintaining your site and a blog post discussing the pros and cons of DIY maintenance versus our care plans. We encourage you to review these resources and reach out to us if you have any questions.

Our care plans are designed to be flexible to your needs. They are available on a monthly or annual basis, and as long as you’re subscribed, you’ll benefit from the full range of services provided under your specific plan.

• Monthly Plans: These are great for flexibility. You are billed every month and can choose to cancel or change your plan within 30 days notice.
• Annual Plans: Opting for an annual plan typically comes with a discount and the peace of mind knowing your website will be taken care of for the entire year.

To cancel or switch plans, simply contact us 30 days before your next billing cycle. We aim to make the transition as smooth as possible, whether you’re upgrading to a more comprehensive plan to suit your growing business or downgrading if you need fewer services.

We believe in transparent, no-fuss pricing and services, which means no hidden fees or complicated processes. Just give us a call or send us an email, and we’ll help guide you through the options that best fit your needs.

If you have any further questions about our care plans or how to manage your subscription, we’re only a message away.

Yes, you are in full control of your care plan subscription. If for any reason you decide to cancel your care plan, we ask that you inform us at least 30 days before your next billing cycle to ensure a smooth transition. You can notify us through our provided contact form or via direct communication channels like email or phone.

Upon cancellation, the responsibilities for managing your website, such as updates, backups, security, and license renewals, will shift back to you. This change means that you will need to handle the ongoing upkeep or arrange for another service to do so.

Should you choose to reactivate your care plan with us in the future, we may conduct a preliminary health check of your website to ensure it has not been compromised since the cancellation. This is to ensure we can maintain our service standards and keep your site running at its best. A health check might include updates and security scans to ensure the integrity of your site is still intact.

We aim to make both subscription and cancellation as straightforward as possible, allowing you to make the best decision for your website’s needs without any hassle.

We strive to ensure you’re satisfied with our services from the start. However, we understand that circumstances can change. That’s why we offer a 14-day refund period for all new customers. During this time, if you decide that our services aren’t the right fit for your needs and we haven’t yet begun any work on your project, you are entitled to a full refund.

To initiate a refund within this period, please contact us with your request. We’ll review it to confirm that no services have been rendered. If it’s confirmed that we haven’t started any work, we will process your refund promptly to ensure your peace of mind.

Please note that this refund policy is applicable to new sign-ups only and does not cover any work that may have been undertaken. Once work has commenced, we’re committed to seeing it through to your satisfaction, and any requests for refunds thereafter will be assessed on a case-by-case basis, depending on the work already completed and the terms of our agreement.

If you have any concerns about our services after work has started, we encourage open communication and will do our utmost to address any issues to meet your expectations.

While we can’t guarantee your site will never be hacked, we’re constantly on guard to protect your website, as online threats are always changing. We use strong security steps like frequent updates and constant monitoring to keep your site safe.

With our Support and Growth plans, should your website get hacked, we’ll fix it for free. We’ll remove any malware, make sure your site is fully operational again, and work to stop it from happening in the future.

If you think there’s a security issue with your website, tell us straight away. We’ll jump into action to limit any harm and strengthen your site’s security – we’re committed to keeping your site safe and giving you peace of mind.

If you’re unsure which plan to select, don’t worry—we’re here to assist you. Just reach out to us with details about your website, and we’ll discuss your specific needs. Together, we’ll determine which plan aligns with your site’s requirements, your business goals, and your budget. Our aim is to provide you with the level of support that ensures your site operates at its best without overextending your resources.

To start the conversation, contact us, and we’ll guide you through the options to find your ideal fit.

We definitely can. First we’d need to run a thorough website health check though, to check the foundations of your site are solid. That way, we can identify any potential issues before they become issues – so you get better value from your maintenance package.

Read more about our website health checks.

Your website should continue to operate without our Care Plan; however, regular maintenance is crucial to its health. Without consistent updates and backups, you risk security breaches and data loss. Our Care Plans offer peace of mind by covering these aspects so you can focus on your business.

Should you need more support time than your plan allows, additional hours can be purchased at your plan’s discounted rate. This allows you to manage unexpected needs with the same priority and quality of service.

If the work you require is beyond your complimentary allowance, you can still request further support at a discounted rate.

Yes, we periodically review our Care Plans to ensure they continue to provide valuable and effective service. Any changes are communicated well in advance—typically three months—giving you ample time to decide if you’d like to adjust your service level.

For all the detailed specifics of our service commitments and what you can expect from us, please view our full terms and conditions here.